Refund policy
Returns & Exchanges
At Silai Parampara Studio, every outfit is carefully selected, crafted and checked before dispatch. We want you to be happy with your purchase.
Our return and exchange policy differs between ready-to-wear products and custom-made/personalised outfits.
1. Ready-to-Wear Products
Eligible ready-to-wear products may be considered for return or exchange if:
* The product is received damaged or defective.
* The wrong product has been delivered.
* The product received is materially different from the product ordered.
To request a return or exchange, please contact us within 48 hours of delivery with your order number and clear photographs/videos of the product and packaging.
The product should be:
* Unworn and unused
* Unwashed
* Free from stains, makeup, perfume or other marks
* Returned with original tags, packaging and accessories, where applicable
Products that do not meet these conditions may not be eligible for return or exchange.
2. Custom-Made & Personalised Outfits
Because custom-made outfits are created specifically according to your requirements, custom-made, personalised or made-to-measure outfits are generally not eligible for return or exchange due to change of mind, colour preference, design preference or fitting preference.
However, if a customised outfit is received:
* Damaged,
* Defective,
* Incorrect, or
* Materially different from the design/details agreed with you,
please contact us within 48 hours of delivery.
We will review the issue and, where appropriate, offer a suitable resolution such as alteration, replacement or refund.
3. Size & Measurement
For customised outfits, customers are responsible for providing accurate measurements and other requested details.
If measurements supplied by the customer are incorrect, the resulting fit may not qualify for a return or refund.
Where an alteration is reasonably possible, we may assist with an alteration solution, subject to the circumstances.
4. Non-Returnable Items
Unless received damaged, defective or incorrect, the following are generally non-returnable:
* Custom-made outfits
* Personalised outfits
* Made-to-measure garments
* Products altered specifically at the customer’s request
* Items that have been worn, washed or damaged after delivery
5. Exchange Process
If your product qualifies for an exchange:
1. Contact us within 48 hours of delivery.
2. Provide your order number and photographs/videos of the product.
3. Our team will review your request.
4. If approved, we will provide instructions for the return/exchange.
5. The replacement will be processed after the returned product has been received and inspected.
6. Refunds
Where a refund is approved, the refund will generally be processed to the original payment method used for the order.
The processing time may depend on your payment provider or bank.
7. Shipping for Returns/Exchanges
Where the return/exchange is due to a wrong, damaged or defective product, Silai Parampara Studio will determine the appropriate return-shipping arrangement.
Where an exchange or return is requested for any reason permitted under the applicable policy, the applicable shipping arrangement will be communicated to the customer before the return is initiated.
8. How to Contact Us
For return or exchange requests, please contact us through the contact details provided on our Contact Us page, mentioning your:
* Order number
* Name
* Contact number
* Reason for the request
* Photographs/videos of the product
We will review each request and respond with the next steps.